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This lesson focuses on two important aspects of managing a meeting: setting up the meeting with a series of emails, and keep the meeting under control. Two other important parts of managing a meeting, introducing the meeting and closing the meeting, are covered in lessons 1 and 5.

Film and video are very effective ways of both motivating our students and helping them to understand language, but they do need to be used with care and an understanding of some of the dangers and potential involved.

Svetlana Kandybovich outlines the main steps in developing and testing professional standards in Montenegro based on the Teaching for Success (TfS) framework.

In this article Mario Rinvolucri explores a range of story telling techniques that he uses in the classroom and gives some insights into why these techniques are effective.

The beginning of a meeting presents a major dilemma: is it better to get straight down to business, or is it important to allow or even encourage small talk? The texts in this lesson present arguments from opposing viewpoints, which may help students to question their own assumptions. The lesson goes on to introduce useful language for both small talk and getting down to business, with practice in the form of role-plays.

This second part of the tips for reluctant talkers focuses on your skills as a people manager.