Returning goods to a shop

This activity provides short listening practice based around a conversation between a customer and sales person. The conversation is to return a pair of boots. 

In this lesson, students will listen to a dialogue where a person is trying to return some boots to a shop. They will make their own dialogues and then put the conversation in order. There are also suggestions for developing the theme of shopping to practise specific areas of grammar.


  • Students will develop their listening skills
  • Students will expand their vocabulary 
  • Students will develop their speaking skills

Age group:



CEF level A2-B1


30 minutes plus time for developing the theme


The lesson plan, audio file, transcript and student worksheets can be downloaded in PDF format below

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Shopping is Great This lesson is about shopping in London and develops speaking skills and the use of idiomatic language. The students’ own experiences and opinions form the basis of all discussions and written work.

Language Level


Submitted by mrbarr_usa on Wed, 01/18/2017 - 18:37


So pleased to have come upon this site. Both I and my students are thrilled. Thank you!

Submitted by cafficino on Sat, 03/04/2017 - 13:04


Hello, is it possible to download the audio? thanks

Submitted by Derek Spafford on Sun, 03/05/2017 - 08:27

In reply to by cafficino


Hi Cafficino Right click on the play icon and then select 'save audio as' you can then download it. Cheers Del

Apologies for the problems you are having with playing the audio - it should work if you change browser to Firefox. Alternatively, I have added the audio file to the downloads, so you should be able to download it directly to your computer. 

Hope that helps,

TE Team

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