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Returning goods to a shop

Average: 3.8 (5 votes)

This activity provides short listening practice based around a conversation between a customer and sales person. The conversation is to return a pair of boots. 

In this lesson, students will listen to a dialogue where a person is trying to return some boots to a shop. They will make their own dialogues and then put the conversation in order. There are also suggestions for developing the theme of shopping to practise specific areas of grammar.


  • Students will develop their listening skills
  • Students will expand their vocabulary 
  • Students will develop their speaking skills

Age group:



CEF level A2-B1


30 minutes plus time for developing the theme


The lesson plan, audio file, transcript and student worksheets can be downloaded in PDF format below

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Shopping is Great This lesson is about shopping in London and develops speaking skills and the use of idiomatic language. The students’ own experiences and opinions form the basis of all discussions and written work.

Language level
Language Level: 
Intermediate: B1