The beginning of a meeting presents a major dilemma: is it better to get straight down to business, or is it important to allow or even encourage small talk? The texts in this lesson present arguments from opposing viewpoints, which may help students to question their own assumptions. The lesson goes on to introduce useful language for both small talk and getting down to business, with practice in the form of role-plays.

When we think of negotiations, we tend to focus on the hard negotiating skills connected with bargaining. In fact, many professional negotiators will confirm that the most important skill is effective relationship building. If there is trust and understanding between the two parties, the negotiation will be much more successful, as will the long-term business relationship between them. In this lesson students start with a quiz which leads into a reading activity. Then they look at language in dialogues and finish with a role play.

Why is it that when you go to a conference or business gathering, everyone else seems to know each other already? At least part of the answer to the puzzle seems to be social networking: getting to know business contacts online first, so that by the time you meet face to face for the first time, you already have plenty to talk about. For many people, social networking is seen as something to do instead of work. This lesson emphasises that social networking is real work. The lesson introduces useful language and techniques, building up to a large social networking simulation at the end.