'Europe at Work' is a major new video resource for teachers of English in Business and you can access it at www.eiworkplace.net.

One of the three 'legs' of culture is 'cultural knowledge.', basic information about the culture of the country you are studying. The others are values and behaviour.

This is an activity for raising empathy. Empathy is the ability to put yourself in the other person's position so that you can appreciate their situation.